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Technical support policy

The Institute of Studies and Consulting Services at Majmaah University provides technical support to trainees and trainers, making the e-learning platform easier to use, supporting access to learning content and services, and helping learning continue smoothly.

Scope of services

Accounts and sign-inHelp with creating and activating accounts and recovering access.
Courses and learning contentResolving technical difficulties in accessing learning materials and activities.
Virtual lecturesSupport for joining sessions and fixing connection and usage issues.
Trainer supportTechnical help with managing courses and uploading learning content.
E-certificatesResolving difficulties in accessing and downloading certificates on the platform.

Contact channels

Technical support requests can be submitted through:

Support formAvailable on the e-learning platform.

Service hours

Sunday to Thursday, 8:00 am to 4:00 pm, with support alongside training programs according to their published schedules.

Submitting a support request

To help us review and resolve your request, please include your name, the training program name and a precise description of the problem, with a screenshot where helpful.

For information security, please do not share passwords, payment details or any sensitive information through support channels.

Request follow-up and privacy

The responsible team reviews requests during working hours, contacts the beneficiary if more information is needed, and follows the request until a solution or guidance is provided. Information submitted is treated confidentially and used only to handle the request and provide support.